Monday 12 November 2007

Cinema Disgrace

Teresa and I are avid film fans. At home we have a ginormous plasma screen and regularly rent DVDs. We'd given up going to the cinema because our local establishment (an 8-screen complex in Algarve Shopping Centre, Guia - operated by a company called Castello Lopes) consistently disappointed us on every visit - poor focus, poor sound, pour ventilation, exhorbitant popcorn prices and so on.

But the new film about Queen Elizabeth I - The Golden Age tempted us back. What a mistake! Castello was once again spectacularly successful in spoiling our evening out. First, the men's toilets stank of stale urine. A neatly printed label above each urinal declared that the flushing mechanism had been disabled "to save water" and that instead there was a special chemical block with a "microbiological action" to ensure that everything would smell fresh and hygenic with just one flush per day. Well, Lusmundo management, it doesn't work - the toilets in a Moroccan bus station smell better. And when I pointed the problem out an employee in the foyer, he simply said "Yes, I know." So if he knew, presumably "the management" knew, and yet it still stank.

The next jab at one's sensibilities was the price of the popcorn and drinks - the Ritz in Paris wouldn't dare ask that much.

Once in our seats, it was quickly obvious that the auditorium ventilation was not operating - it was unpleasantly hot and stuffy. Since the outside temperature was mild, I guess they thought they could save money by not running the ventilation.

Then the film started and, guess what? It wasn't properly focussed. After an eye-straining ten minutes I got up and went to find a functionary to fix the problem. A few minutes later it was apparent that someone in the projection booth was attempting to set the focus correctly. The picture snapped into focus, then quickly blurred again. This was repeated three or four times over a five minute period. Then all activity stopped - with the picture still out of focus.

What's more, the projector appeared to be having a problem with it's power supply - the screen image was constantly flickering and oscillating in brightness.

At the interval, Teresa and I got up and walked out in disgust. We'll wait for the movie to come out on DVD. And we are never going back to any establishment owned by Castello Lopes - ever.

4 comments:

m said...

I stumbled here via a photo blog advertising widget from my own blog, and just wanted to echo that you're not alone.

Thankfully in Australia, despite the water shortage, the toilet flush still operates. Admittedly not many people seem to know how to use it at the cinemas...

I'm curious, did you ask for a refund? Normally they're pretty obliging if you walk out before halfway...

Jeremy Esland said...

I have actually asked for, and received, a refund in the past. This time round we were so fed up we just walked out.

I also posted a "suggestion" on their website, inviting them to read my blog entry and comment on it. I've not received any reply yet.

m said...

Clearly they haven't commented, though it would of course be advisable for them to do this privately, but I wonder whether anyone actually read it.

Anonymous said...

With the water shortage problems in the Algarve in the summer ( worst in 2004 ) i think a smell of urine in the toilet is a small price to pay for the environment.
I was personally in the Algarve shopping on the 10th Jan to see a film and didn’t smell the over powering stale urine scent you speak of !!.

As for the focus problems, i would have put in a complaint and got my money back on the spot.

Just my two pence.................